This Refund & Billing Policy explains how payments, subscriptions, and refunds are handled when using NanoBatcher (“NanoBatcher”, “we”, “us”, or “our”).
By purchasing or using a paid plan, you agree to this policy.
1. No Refund Policy
NanoBatcher does not offer refunds.
All payments are final and non-refundable, including but not limited to:
- subscription fees
- partial usage
- unused time
- failed or unsatisfactory results
- accidental purchases
- canceled accounts
This applies to all plans, unless explicitly stated otherwise in writing.
2. Free Plans & Trials
If a free plan or trial is offered:
- it is provided so you can evaluate the service before upgrading
- no payment is required during the free period
- upgrading to a paid plan means you accept the no-refund policy
We strongly encourage users to test the service on a free plan before purchasing.
3. Subscription Billing
Paid plans are billed on a recurring basis (monthly or yearly, depending on the selected plan).
By subscribing, you authorize NanoBatcher to:
- charge the payment method on file
- automatically renew your subscription unless canceled
Billing cycles begin on the date of purchase.
4. Cancellation
You may cancel your subscription at any time.
- Cancellation stops future billing
- You will continue to have access until the end of the current billing period
- No refunds or credits are issued for unused time
5. Failed Payments
If a payment fails:
- access to paid features may be temporarily suspended
- we may retry charging your payment method
- continued failure may result in account downgrade or suspension
NanoBatcher is not responsible for service interruptions caused by failed payments.
6. Usage Limits & Fair Use
Paid plans may include usage limits such as:
- number of batch runs
- maximum rows per CSV
- concurrency limits
Exceeding plan limits does not entitle you to a refund.
NanoBatcher reserves the right to:
- enforce limits
- throttle usage
- suspend abusive or excessive use
7. Service Availability
NanoBatcher is provided on an “as is” and “as available” basis.
Temporary outages, maintenance, third-party API issues, or performance limitations do not qualify for refunds or credits.
8. Chargebacks & Disputes
Unauthorized chargebacks or payment disputes may result in:
- immediate account suspension
- permanent termination of service
- loss of access to generated content
We encourage users to contact support before initiating a dispute.
9. Changes to Pricing or Plans
NanoBatcher may update pricing or plan features from time to time.
- Changes will not affect the current billing period
- Continued use after changes means acceptance of the updated pricing
10. Contact
If you have billing questions, contact us at:
Email: support@nanobatcher.com
Website: https://nanobatcher.com